Refund and Returns Policy

Returns and Refund Policy

Effective Date: [16 Jan 2025]

Welcome to Splendident.com! We value your trust and strive to provide top-quality web development services. Please read our Returns and Refund Policy carefully to understand your rights and obligations when purchasing our services.

1. Scope of Policy

This policy applies to the purchase of our web development services, including but not limited to the “Starter Website with Custom Domain” product listed on our website.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified timeline without prior communication.
  • Quality Assurance: If the delivered website does not meet the agreed specifications or requirements outlined in the initial agreement.
  • Cancellation: If you decide to cancel the service before any significant work has commenced (subject to review).

Refund requests will be assessed on a case-by-case basis to ensure fairness and transparency.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Us: Send an email to admin@splendident.com with the subject line “Refund Request” and include the following details:
  • Full Name
  • Order ID
  • Reason for Refund Request
  • Supporting Documentation (if applicable)
  1. Review Process: Our team will review your request within 7 business days and may contact you for additional details if required.
  2. Refund Approval: If approved, you will receive a confirmation email.

4. Refund Processing

If your refund request is approved:

  • Refunds will be credited to the bank account details you provide within 15 days of approval.
  • The refund amount will exclude any non-refundable charges, such as domain registration fees or third-party costs already incurred.

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • If the service has been completed and delivered as per the agreed specifications.
  • Changes in your business needs or circumstances after service delivery.
  • Failure to provide required inputs or approvals in a timely manner, leading to delays or issues.

6. Modifications to the Policy

Splendident reserves the right to modify or update this policy at any time without prior notice. The latest version will always be available on our website.

7. Contact Us

If you have any questions or concerns about this policy, please contact us:

  • Email: admin@splendident.com
  • Phone: 919641273905
  • Address: Splendid Enterprise, C/O KMS, 4th Floor, Khagraghar More, Rajbati 713104, WB, India

Thank you for choosing Splendident.com for your web development needs. We’re committed to delivering exceptional service and customer satisfaction.